Project Communication Strategy

Our communication strategy is designed to address four key requirements of any outsourcing engagement.

image
image
image

COMMUNICATION APPROACH

  • Project Status Dashboard on our extranet site is enabled with all the information pertaining to the project, task status, costs and risks involved.
  • We have a single repository for all information and communication at Message Center.
  • A routine weekly/monthly reporting on the Project progress is done, that includes updates from Managers on aspects like Technical Challenges and Issues, Team Progress, Agenda for the next week.
  • Live Team Meetings facilitated with Skype, Team Viewer, Teleconference Bridges and GoToMeeting are scheduled.

COMMUNICATION EFFECTIVENESS

  • Know about Project Status On-Demand
  • Centralized Access to Project Information and Communications
  • Get Management Viewpoint on Project Status
  • Meet and Review Team

COMMUNICATION APPROACH

  • 24×7 Mobile Availability of key team members for critical incident response.
  • Ongoing Interaction Capability with US Voice Numbers, Skype, Instant Messaging and Email
  • Scheduled Meeting Access with GoToMeeting, Team Viewer and Teleconference Bridges

COMMUNICATION EFFECTIVENESS

  • Unrestricted Team Access
  • Critical Incident Accessibility

COMMUNICATION APPROACH

  • Defined Service Levels for all aspect of project communications and collaboration
  • Regular Monitoring of Team Communications by Management

COMMUNICATION EFFECTIVENESS

  • Get Fast Response to Queries
  • Escalate Issues to the management as and when required

COMMUNICATION APPROACH

  • Metrics Reports on Project Status, Defects, Cost and other parameters mutually agreed upon
  • Direct View of Team Deployment Transparent Risk Management plan

COMMUNICATION EFFECTIVENESS

  • Review Project Defect and Progress Metrics On-Demand
  • Team Deployment Flexibility