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Project Communication Strategy

Our communication strategy is designed to address four key requirements of any outsourcing engagement.
1
Communication NeedsPROJECT VISIBILITY

Communication Approach

Project Status Dashboard on our extranet site is enabled with all the information pertaining to the project, task status, costs and risks involved.

We have a single repository for all information and communication at Message Center.

A routine weekly/monthly reporting on the Project progress is done, that includes updates from Managers on aspects like Technical Challenges and Issues, Team Progress, Agenda for the next week.

Live Team Meetings facilitated with Skype, Team Viewer, Teleconference Bridges and GoToMeeting are scheduled.

Communication Effectiveness

Know about Project Status On-Demand

Centralized Access to Project Information and Communications

Get Management Viewpoint on Project Status

Meet and Review Team

2
Communication NeedsTEAM ACCESSIBILITY

Communication Approach

24x7 Mobile Availability of key team members for critical incident response.

Ongoing Interaction Capability with US Voice Numbers, Skype, Instant Messaging and Email

Scheduled Meeting Access with GoToMeeting, Team Viewer and Teleconference Bridges

Communication Effectiveness

Unrestricted Team Access

Critical Incident Accessibility

3
Communication NeedsRESPONSIVENESS

Communication Approach

Defined Service Levels for all aspect of project communications and collaboration

Regular Monitoring of Team Communications by Management

Communication Effectiveness

Get Fast Response to Queries

Escalate Issues to the management as and when required

4
Communication NeedsCONTROL

Communication Approach

Metrics Reports on Project Status, Defects, Cost and other parameters mutually agreed upon

Direct View of Team Deployment Transparent Risk Management plan

Communication Effectiveness

Review Project Defect and Progress Metrics On-Demand

Team Deployment Flexibility

Industrial Training